Frequently Asked Questions
Everything you need to know about our locally crafted products.
Where are your products made?
Every item in our collection is meticulously handcrafted by local artisans right here in our London-based workshops, ensuring authentic British quality.
How long does shipping take within the UK?
Standard shipping typically takes 3-5 business days. Since many of our items are made to order, please allow an additional 2 days for crafting and packaging.
Do you offer international shipping?
Yes, we ship our handmade goods worldwide. International delivery times vary by location but generally take between 7-14 business days.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition. Please note that custom-made or personalized items are non-refundable.
Can I request a custom commission?
Absolutely! We love bringing your unique visions to life. Please contact our support team with your requirements, and we will put you in touch with the right artisan.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payments via PayPal and Apple Pay.